Question 1

How long does shipping take?

Accepted Answer

Standard delivery takes 5-7 business days. Express delivery (available in select cities) takes 2-3 business days. You'll receive tracking details via email once your order is shipped.

Question 2

How can I track my order?

Accepted Answer

You can track your order by visiting the 'Track Order' page and entering your order ID along with your email or phone number. Logged-in users can also view all orders from their dashboard.

Question 3

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on all orders above ₹999. For orders below this amount, a nominal shipping fee of ₹49-₹99 is charged based on your location.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we ship to select countries internationally. International orders typically take 10-15 business days. Customs duties and taxes may apply.

Question 5

What is your return policy?

Accepted Answer

We offer a 7-day return policy from the date of delivery. Items must be unused, in original packaging, and in the same condition as received.

Question 6

How do I request a return?

Accepted Answer

To request a return, email us at support@qsat.in with your order number and reason for return. Our team will guide you through the process.

Question 7

When will I receive my refund?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 5-7 business days. The amount will be credited to your original payment method.

Question 8

Are your kits suitable for beginners?

Accepted Answer

Absolutely! Our kits are designed for all skill levels. Each kit includes detailed instructions and all necessary components. Our support team is always available to help.

Question 9

What age group are your products for?

Accepted Answer

Our products are suitable for students aged 10 and above. Younger children can use them with adult supervision.

Question 10

Do products come with instructions?

Accepted Answer

Yes, all our kits include comprehensive instruction manuals. We also provide video tutorials and customer support for additional guidance.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, and Cash on Delivery.

Question 12

Is it safe to pay online?

Accepted Answer

Yes, all payments are processed through Razorpay's secure payment gateway with 256-bit encryption. We never store your card details.

Question 13

Do you offer Cash on Delivery?

Accepted Answer

Yes, Cash on Delivery (COD) is available for most locations. A small COD fee may apply.

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